Case study

APRIL 2020

Audit of the contractual compliance of software services

Our client wished to be supported in the performance of a contractual compliance audit of the software solutions made available on a platform open to the public.

Client

As a public administrative institution, our client wished to be supported in the performance of a contractual compliance audit of the software solutions made available on a platform open to the public.

This audit covers both the compliance of mobile/web applications in relation to the quality standard and the respect of contractual commitments made by third-party publishers.

Some key figures:

 

Objectives

The purpose of the assignment is to ensure compliance with the obligations incurred by each publisher under the contractual terms:

 

In addition to the audit carried out on each "service", our client also entrusted us with a mission to diagnose the process of listing publishers:

 

Means implemented by CKS

To carry out the mission over a period of 3 months, CKS built a multidisciplinary Project team:

 

In order to carry out the mission within a tight timeframe, CKS deployed its Online Contract Management software (OCM). Currently in use at more than 30 clients, the OCM software allows to:

  1. Monitor in real-time the execution of the contractual audit campaigns of the:
    1. Intellectual/IT services (PII) and software solutions
    2. OESD (Outsourced Essential Service Delivery)
    3. Services provided
  2. Calculate a Contractual Compliance Index (CCI) for each "service" and/or company audited and thus make it possible to factualise and compare compliance with contractual commitments
  3. Carry out cross-analyses by "control point", theme, perimeter, service provider, user service, etc.
  4. Monitor the evolution of ratings over the different campaigns
  5. Define a Contractual Compliance Index target (CCI target) with the supplier and manage the associated progress plan with all stakeholders
  6. Record the results obtained and trace all audit trails while respecting the compartmentalization of information required by our clients

 

Results

The CKS audit carried out using the OCM tool enabled our client:

Case study

Case study

Deployment of a Procure-to-Pay (P2P) full suite for a leading European automotive retailer
>

APRIL 2020

Deployment of a Procure-to-Pay (P2P) full suite for a leading European automotive retailer

Change management following the implementation of a Procure-to-Pay solution for a European leader in the field of car distribution [...]

Case study

Resourcing of transport flows using e-auctions
>

FEBRUARY 2020

Resourcing of transport flows using e-auctions

A major equipment manufacturer has reaped many benefits from organizing the resourcing of its main transport flows using e-auctions. Discover how. [...]

Case study

Cost reduction program on 6 white-label Purchasing categories
>

NOVEMBER 2019

Cost reduction program on 6 white-label Purchasing categories

European leader in private label biscuits, which was bought out at the beginning of 2007. Multi-site group, partly built through external growth. [...]

VIEW MORE CASE STUDIES

 

9